TRIDIMA TRAVEL BOOKING TERMS AND CONDITIONS
Please read these booking conditions carefully as, by entering into this contract, you confirm your acceptance of these booking conditions on behalf of all persons on your booking form.
1. ACCURACY:
We take every care to ensure the accuracy of our descriptions, which are as detailed as possible. All information is given in good faith and believed correct at the time of going to press. All prices shown are an indication of the cost and the prices can only be confirmed at time of booking. Airport taxes and fuel surcharges will also be confirmed at the time of booking and as these are subject to change, we can only guarantee the cost if the booking is paid for in full and documents issued.
2. BOOKING:
All trips are subject to availability. When you make a booking with us you are making an offer to us to buy some of our advertised services. We reserve the right to refuse to accept and/or not to proceed with any booking at any time in our sole discretion. Once the contract is made between us we will use reasonable skill and care to perform our obligations to you in accordance with our Terms & Conditions.
All bookings must be made by a person aged 18 years or over. The person who sign the booking form or complete the booking online or by the telephone is the ‘lead name’. The lead name will be responsible for payment of the total booking price, including any subsequent cancellation or amendment charges that may be payable. Completion and submission by you of our Enquiry Form will be treated by us as confirmation that you have read, understood and accepted all our Terms & Conditions. It is important that you accurately complete our Enquiry Form as all documents, notices and other information relating to your holiday will be sent to this email address. It is your responsibility to ensure that the details which you supply to us are correct.
In order to reserve your trip, a 25% deposit of the quoted trip price will need to be paid to Tridima Travel. It is your responsibility to check the accuracy of your booking and travel dates.
3. HOW TO BOOK:
Complete the booking form and you will be required at the time of booking to pay us a non-refundable-refundable deposit, typically 25% of the quoted trip price, a confirmation invoice will be sent to detailing the total cost due. The full amount of the balance must be received 61 days before departure date. If we do not receive the balance by this time, we reserve the right to treat your booking as cancelled by you and you will be liable to pay our cancellation charges.
If you make a holiday booking within 61 days of the planned departure date, full payment is required.
All payments prior to your trip will be quoted and received in GBP £ Sterling however all activities and extras during your trip in Indonesia will be quoted and received in local currency.
Once you have booked we will issue a confirmation invoice setting out the travel details and price. A contract will exist when we issue the confirmation invoice.
Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our travel team immediately. On the invoice, pay particular attention to the date your final payment is due as we may cancel your Package if you do not make your final payment on time. If we do this we will keep your deposit. If we extend the period for you to pay the final payment at your request, and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale set out in the section entitled ‘Cancellation By You’.
If your booking form and / or appropriate payment has not been received within 3 days of your making a telephone booking the provisional reservation will lapse.
4. TRAVEL INSURANCE:
You must take out adequate travel insurance suitable for your needs before you travel. We cannot be responsible for any costs you incur as a result of you failing to do so. For your own peace of mind the insurance should cover you if you have to cancel your arrangements, or for any emergencies such as illness or injury that arise while you are away.
5. CHANGES YOU MAKE BEFORE TRAVEL:
Transferring bookings:
If any person named on a booking is prevented form travelling as a result of illness, the death of close relative, jury service or other significant reason, we will agree to that person’s booking being transferred to another person (introduced by you) who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and all cost and charges incurred by us and / or incurred or imposed by any of our suppliers in order to make the transfer. We must be given at least 14 days notice of the transfer request. An administration charge will be made of £25 per person for request made more than 61 days before departure date, and £50 per person within 61 days before departure date.
Other changes:
If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of £50 per booking, and payment of any further costs incurred as a result of the change. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person.
You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind.
6. CANCELLATION BY YOU:
If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the lead name. Cancellation can take effect from the day we are notified provided that written confirmation is received by us with 24 hours of the original notification.
We will apply charges from the date we receive the instruction from you. We will not refund to you any deposits, administration charges or any other fees or charges made by us and paid by you relating to your trip in the event of cancellation by you. We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all. We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday.
7. CANCELLATION CHARGES:
Time we receive your notice to cancel before departure Cancellation charge
more than 61 days Loss of deposit
60 – 42 days 50% of total holiday cost
41 – 33 days 60% of total holiday cost
32 – 15 days 90% of total holiday cost
15 days or less 100% of total holiday cost
We would recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees.
8. CAR RENTAL ONLY BOOKING CONDITIONS:
Booking Procedure: For all car rental bookings, a full payment is required to guarantee your reservation and booking. Your booking will not be confirmed until your full payment is received. All pricing is in £ GBP.
Rescheduling of a car rental booking: If the car rental booking is re-scheduled more than 14 days before the booking date, no charge fee will be implemented.
If the car rental booking is re-scheduled less than 14 days before the booking date, a charge fee of 30% of total payment will apply (which is non refundable).
Cancellation of a car rental booking: If the car rental booking is cancelled more than 14 days before the booking date, full payment will be refunded. If the car rental booking is cancelled 13 – 5 days before the booking date, a cancellation fee of 30% of total payment will apply. If the car rental booking is cancelled 4 days or less before the appointed pickup time, a cancellation fee of 100% of total payment will apply.
Car Rental Overtime Charges: Tridima Travel reserves the right to charge additional fees for overtime rental of 10% / per hour (from total cost per day rental).
Vehicle Damages: In the event if the vehicle is damaged, voluntarily by customers, Triidma Travel will impose a damage charge to customer after a professional car damage assessment.
Car Rental Liability Policy: Tridima Travel is not liable for any loss or theft of personal items left in the vehicles. It is the customers’ responsibility to ensure that valuable artifacts are treated with due diligence and therefore taken care of at all times. Tridima Travel shall be exempted on vehicle transfer liability of any detention, non approval of Visa Processing (Immigration Points), delays, damage, sickness, death, accident, injury or whatsoever and by what ever cause to the customer or transfer due to act of default of the transport company.
9. CHANGES / CANCELLATION MADE BY US
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. As we put in place the arrangements necessary to enable us to offer our range of trip many month in advance, we may occasionally have to make changes and we reserve the right to do at any time.
We may make some minor changes to your trip form time to time. These are not considered to be major changes as thus we are obligated to compensate you. Minor changes include varying or modifying your travel itinerary either in part or wholly, changing the type of transport or transfer vehicle and/or swapping your accommodation. If this is necessary, we will substitute alternative arrangements of comparable value or even provide a full or partial refund at our discretion. Similarly, we do our best to avoid cancelling holidays but we must reserve the right to do so.
If we have to make a major change or cancel, we will notify you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
- to agree the changes and accepting the changed arrangements: or
- purchasing an alternative holiday form us, of a similar standard to that originally booked if available. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specially offer for you, you may choose any of our other than available holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or
- cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
If we have to make a major change or cancel we will, where compensation is appropriate, pay you the compensation payment set out in the table below depending on the circumstances and when the major change or cancellation is notified to you subject to the following exceptions. Compensation will not payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). No compensation will payable and the above options will not available if we cancel (such as paying on time) or where a change is a minor one.
Number of days before due date of departure that notification of a major change or cancellation by us is received. Compensation payable by us (per person named in our booking confirmation or transfer accepted by us):
More than 60 days: NIL
60 – 42 days: £20
41 – 28 days: £30
27 – 15 days: £40
14 – 0 days: £50
We will try to tell you of any changes as soon as possible prior to your due departure date, although we are not obliged to do so. We are not obliged to compensate you. However, in the event that we are forced to cancel your holiday for any reason other than our insolvency or any circumstances beyond our reasonable control we will refund to you the full price paid by you for your holiday.
10. CIRCUMSTANCES BEYOND OUR CONTROL & WEATHER:
We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lock-outs or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken or major building work ongoing outside your accommodation 9such as resort development).
11. LAW AND JURISDICTION:
The contract between us and any matter arising from it will be governed by and construed in accordance with English law and will be subject to the jurisdiction of the courts of England and Wales.
12. OUR LIABILITY TO YOU:
(a) Our obligations, and those of our suppliers providing any service or facility involved in any of your Package, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. Conversely, however, reasonable skill and care does not necessarily mean compliance with each and every local law and regulation particularly where these impose absolute obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.
(b) If you feel that any part of your holiday arrangements is not provided as promised, you must, as soon as possible, notify our supplier and either our appointed local representative (where one is appointed) or ourselves (where a local representative is not appointed) as soon as possible. You must provide us with details in writing at the earliest opportunity. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees or our local representative and suppliers do or not do if the were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for local representative and suppliers).
(c) Our liability in all cases shall be limited to a maximum of 2x the total cost of your holiday (including deposits and administration charges). We do not accept responsibility for the acts and/or omissions of any third parties, external agents or deal website with whom you may have made any bookings or arrangements direct.
(d) None of the provisions of this paragraph shall have the affect of excluding or limiting our liability in respect of any personal injury or death of you or any member of your party during your trip directly resulting from our own acts or omissions or the negligent acts or omissions of our employees, agents or suppliers whilst acting within our authority or instructions in the performance of our contractual obligations to you. We do not accept any responsibility for death, injury or illness caused by any act or omission whether of any third parties acting outside of our authority, instructions or control or with whom you may have made any bookings or arrangements direct or any cause which we could not reasonably prevent.
(e) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other summer claim of any description whatsoever which results from any of the following:
any fault or failure of you or of any member of your party or
any fault or failure of any third party unconnected with us and the provision of the services for which you have contracted with us to provide which are unforeseeable or unavoidable or
circumstances beyond our or beyond our suppliers’ reasonable control although we will endeavour following notification to us to provide you with our prompt assistance where our failure or improper performance results from circumstances not due to any fault or failure of you or any member of your party.
(f) For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you
is twice the price, the person effected, paid for their holiday (including deposit and administration charges). Where enjoyment only some days been effected, we will refund reasonable up to £50 per day per person effected.
(g) Our suppliers and our local representatives are instructed not to act as our agents in booking any alternative activities other than those approved and offered by us and which you have purchased directly from us. Any assistance they may offer at your request in relation to such activities does not imply they have acted as our agent or with our authority or approval. We are not responsible for such activities and have no liability to you in respect of any of them.
(h) If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our suppliers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.
13. YOUR LIABILITY TO US
(a) It is your responsibility to ensure that you and everyone travelling with you have valid passports for 6 months beyond your planned return date and all necessary visas, permits and certificates, as well as any vaccinations. Some countries require your passport to have two blank pages for a visa stamp. As a result if you are travelling in more than one country that requires this you will need to have more blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport. Please ask us for clarification. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel. We are not liable for any costs, delays or illness resulting from your failure to meet requirements.
(b) You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time.
(c) You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of the trip if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given or compensation paid and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out. We cannot accept liability for the behaviour of others on your trip nor if any of the facilities or activities are curtailed as a result of their actions.
(d) You are responsible for meeting your group representative at the allotted time and place. Due to the nature of our experiences and the destinations we operate in, we cannot be held liable if our transport or activities do not run according to plan and your trip is affected. If you are late for a pick-up we have the right to leave without you or your party and will not be held accountable.
(e) You are responsible for checking the times and dates on your itinerary, particularly your incoming and outgoing flight details. While we make every effort to ensure these details are recorded correctly, we do not accept liability for any errors resulting in you or your party missing your flights.
(f) Despite our best endeavours to ensure your trip runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the accommodation you are staying at, then please contact (where applicable) our local representatives. If they cannot be reached, please contact us by email: info.tridimatravel@gmail.com or by telephone: +44 (telephone number coming soon). Please remember that we will be unable to help if you only mention the issue on your return from your trip. If you have a medical emergency, you must notify your travel insurance providers.
(g) Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with on the ground may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the trip goes according to plan, we ask that those who travel with us do so with a spirit of adventure, in a positive frame of mind, and in good humour.
(h) Our on-the-ground representatives and guides may sometimes take photographs and films of you during the trip experience. These may subsequently used in our advertising or marketing materials, used on the website, the blog or across our social media platforms. If you do not consent us to use such materials, it is your responsibility to inform us in writing prior to the start of your trip.
(i) At the end of your trip you will be asked to fill out our digital customer feedback forms and may be contacted via email with a request for a testimonial or comment. Your comments may be added to our website, our advertising and promotional materials, or across our social media networks. If you do not consent us to use such materials, it is your responsibility to inform us in writing prior to the start of your trip. We will not use your surnames when referencing your comments.
14. OTHER HOTEL GUEST
Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept any responsibility for any inconvenience caused by such groups or their activities.
15. COMPLAINTS:
If you have a problem during your trip, please immediately inform the relevant supplier whose service is involved (e.g. your hotel) and our local representative (or if none, Tridima Travel), who will endeavour to put things right. It is unreasonable and in breach of your contractual obligations to us to take no action whilst on your trip, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to Tridima Travel in writing to arrive within 28 days of your return giving your booking ID / Reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract resulting in reduced or no compensation if any was merited.
TERMS AND CONDITIONS UPDATES:
Our Terms & Conditions are updated from time to time. The terms and conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms and conditions that apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking should you inform us that you would like to take advantage of them.
TERMS AND CONDITIONS COPIES:
A copy of our latest terms and conditions can be viewed on our website http://www.tridimatravel.com where you can print off a copy for your records. By proceeding with any booking, you confirm you have read and agreed to our Terms & Conditions.
Tridima Travel UK 